Contextual Inquiry
Contextual Inquiry in Detail
Empirical field observation: Shadowing in the real work environment to uncover silent hurdles and makeshift solutions.
Observation in the Real Context
People can often only reconstruct their own behavior inaccurately in surveys. Observation on site shows actual behavior in everyday life – free from memory errors.
Making Silent Workarounds Visible
Sticky notes on screens, Excel shadow lists, and manual data transfers are often perceived as "normal." Shadowing uncovers these inefficient auxiliary constructs.
Capture Work Environment & Disturbances
Interruptions from noise, colleagues, or constant system switching can only be captured in the room. They form the basis for stress-free ergonomics in the UI.
Scope & Evaluation
Field planning, targeted shadowing with direct questioning, and consolidation into clear context models and prioritized action needs.
Used In
This tool is part of the following consulting offer.